Frequently Asked Questions
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Contact AistonWhat services does Aiston provide?
Aiston manages fine art transportation, installation, climate-controlled storage, packing and crating, private viewing, inventory documentation, domestic logistics, and international art shipping from New York City.
Do you offer climate-controlled transport and storage?
Yes. Aiston uses climate-controlled vehicles and professionally managed fine art storage with environmental monitoring, controlled access, and digital inventory records for short- and long-term collection needs.
Can Aiston handle fragile, oversized, or complex artworks?
Yes. Each project is planned around the artwork's material, size, fragility, access conditions, route, and installation requirements, with custom packing, crating, equipment, and handling methods selected as needed.
Where does Aiston operate?
Aiston is based in New York City and works throughout Manhattan, Brooklyn, Queens, The Hamptons, Long Island, the tri-state area, and domestic or international destinations by request.
Do you provide private viewing rooms?
Yes. Aiston offers private viewing rooms for collector previews, condition inspections, photography, authentication, and client showings by appointment.
How do I request a quote?
Share artwork details, dimensions, pickup and delivery locations, timing, access notes, insurance needs, and requested services. Aiston will review the scope and follow up with the practical next step.
More questions
How far in advance should I book transport or installation?
For standard New York City transport or installation, a few business days of notice is ideal when possible. Larger exhibitions, estate projects, storage intakes, Hamptons work, and international shipments should be scheduled earlier so routing, staffing, access, and documentation can be coordinated cleanly.
Can Aiston handle entire exhibitions or art fair logistics?
Yes. Aiston can coordinate packing, crating, transport, installation, deinstallation, storage, and return shipping for exhibitions, art fairs, galleries, institutions, and private collection projects.
Is my artwork insured during transit or storage?
Many clients use their own fine art insurance policies. Aiston can provide documentation and condition checking for transit or storage records. Insurance through Aiston may be available when requested and confirmed in writing.
What information helps Aiston prepare an accurate quote?
Helpful details include artwork photos, dimensions, medium, weight if known, pickup and delivery addresses, access notes, stairs or elevator details, requested date, insurance needs, storage requirements, and any special handling concerns.
Do you perform site surveys for installations?
Yes. For installation work, Aiston can review wall structure, placement, access, lighting, hardware needs, and site conditions so the installation plan fits both the artwork and the space.
Can artwork be stored temporarily between pickup and delivery?
Yes. Aiston offers short-term and long-term fine art storage for projects that require holding artwork between pickup, installation, viewing appointments, shipping dates, or collection moves.
Do you handle packing, crating, and international shipping?
Yes. Aiston can coordinate conservation-minded packing, custom crating, export documentation, customs coordination, air or sea freight routing, and destination agent coordination for international fine art shipments.
Who does Aiston typically work with?
Aiston works with private collectors, galleries, advisors, designers, estates, artists, museums, institutions, auction houses, and corporate collections that need careful fine art handling, storage, installation, documentation, or shipping.